Refund policy
Changed your mind? That's allowed.
As an EU customer you have a 14-day right of withdrawal — you can cancel your order within 14 days of receiving it, without giving a reason. No hoops, no guilt-trip.
The 14 days
The period runs for 14 days from the day you (or someone you nominate, other than the courier) receive your order. To withdraw, just tell us clearly — an email is perfect. You can use the model withdrawal form on our Widerruf page, but you don't have to. As long as you send your message before the 14 days are up, you're within your rights.
The hygiene seal - the one honest catch
Because these are hygiene products, your bars come with a round hygiene seal on the box. Here's the rule, and we say it plainly so there are no surprises:
- Seal intact? You can return it within the 14 days, no problem.
- Seal broken? We can't accept it back. Once that seal is broken we can't hygienically resell the product, and under EU law (§312g BGB) the right of withdrawal ends there.
You're always free to look - but please don't break the seal on a bar you might want to send back. And to be completely upfront: breaking the seal ends your right to return that item. (This never applies to faulty products - see below.)
How to return something
- Email us at info@dontbemean.care within 14 days, with your order number, to let us know.
- We'll reply with the return address.
- Send the item(s) back within 14 days of telling us - with the hygiene seal intact and, ideally, in the original packaging.
Return shipping costs
We cover return shipping. Email us to start a return and we'll send you a prepaid DHL return label or a QR code you can use at any DHL point, no printer needed).
Your refund
Once we've received the item back (or you've shown proof you've sent it), we'll refund you within 14 days, using the same payment method you paid with. That includes standard delivery costs, though not any extra you paid to upgrade to faster shipping. If an item comes back with the seal broken or clearly used beyond a normal look, we may reduce the refund to reflect the loss in value, or return it to you.
If something arrives faulty, damaged or wrong
That's on us, not you, and this is completely separate from the hygiene-seal rule. Your statutory warranty rights always apply. Email inf@dontbemean.care with your order number and a photo, and we'll sort a replacement or refund. Don't send anything back until we ask.